Crm Systems
Bespoke CRM & ERP Systems
Customized and scalable CRM and ERP system development will help you reach your customer engagement goals without having to purchase additional licenses for every new user.
The proper CRM or ERP implementation can assist businesses in totally changing how they connect with their consumers. It can raise consumer engagement, cut expenses, provide you with meaningful customer data, and highlight business prospects.
What is a CRM system?
A CRM system, or “customer relationship management,” is a technology that aids in managing the interactions and relationships between your business and its clients. CRM systems frequently incorporate features like project management, order processing, and finance but are primarily utilized by sales and marketing departments.
What is an ERP system?
A CRM system is frequently included in an ERP, or “Enterprise Resource Planning” system, which is used to handle the daily operations of a corporation, covering project management, finance, and operations.
What is the difference between ERP and CRM?
ERP and CRM systems are very similar, however they each have different purposes within a company. ERP software is made to synchronize activities and procedures between several corporate departments. CRM systems often concentrate on the sales side of the business by organizing, automating, and synchronizing sales and marketing operations within a firm as well as managing the organization’s connections with present and potential clients. Although there is frequently overlap between which components belong in which, ERP is typically seen as the bigger, more complete system that unifies most corporate activities in one location.
Benefits of a bespoke CRM or ERP
Many businesses disseminate their client information via paper documents, post-it notes, emails, many spreadsheets, and Access databases. By combining all of this data into a single, streamlined system that provides you with a single, comprehensive view of the customer, a CRM system can significantly enhance the service you offer to your clients.
CRM for smaller companies
With a CRM, everyone in your firm will have access to the exact same data about your clients, which reduces duplication and increases efficiency and accuracy. Additionally, because your team will have a dedicated system on which to enter it, it implies that important client data won’t be lost.
CRM for medium companies
Your marketing, sales, and service divisions may work together thanks to a CRM. It can assist in creating better working procedures, offering a coordinated service to the client, and spotting possibilities to better integrate marketing and sales to generate more business and improve client engagement:
- Marketing –building individualized, engaging experiences for customers using data and intelligence. improved attribution and the capacity to calculate the ROI of marketing initiatives.
- Sales – Simple identification of sales figures and cross-sell/up-sell potential; real-time insight into your sales funnel; and important information about client accounts before visits, such as any pending "live" purchases or any service concerns to be aware of.
Custom CRM & ERP Development by DevSight
There is no needless complexity when we develop a CRM or ERP system because it is specifically tailored to meet a firm and its current procedures. This guarantees that clients receive a system that promotes collaboration between departments rather than the formation of data silos.
"Everything is better. It’s fast and efficient – it is outstanding. It’s a lot simpler to navigate"
We can create a custom system that:
- Enables clients to easily add new users and computers without the need to purchase separate licenses for each additional user;
- Integrates with key systems and applications you already have in place;
- Includes features that can be turned on and off, so it can easily scale with business plans and any changes to business processes;
- Allows clients to create different dashboards for different departments;
- Allows for individual permissions according to authority level;
- Gives clients secure access to your data 24/7 from any web-connected PC, tablet, laptop or smartphone;
- Enables clients to quickly and simply produce tailored reports at the touch of a button, pulling data from across an organisation to give a view that’s wider than each individual department
Are you looking for a bespoke CRM or ERP system for your business?
Get in touch with us today